I was on a call with a customer who tends to waste our time going in circles on conference calls. We’d had a guy on our team but I’d transferred him out because he’d made a bunch of mistakes. The customer was complaining about him and I told him we’d transferred the guy.<\/p>\n
He says, “Don’t cut me off when I’m talking. Or did the phone cut off and you didn’t realize I was still talking so you thought you could talk?” I felt my tiger claws instantly flare out but I kept it in and let him feel like the big man on the call.<\/p>\n
It didn’t sit well with me though because he’s always condescending to my partner and he always asks me why I don’t laugh at his jokes. The reason is that I’ll laugh when he’s funny. I hate that he says that like it’s part of my expected service. I hate what a pompous, condescending person he is. Plus, it was the first time my assistant sat in on a sales call. I didn’t want her to see me letting a customer disrespect me just because he thought he had a right as a customer, and thinking that’s the way it is.<\/p>\n
We had a bunch of things to do since I was basically taking over this account and at the end of the week I made a list of remaining action items. At the end of the list I wrote: If you ever speak to me like that in front of my team again, I won’t be able to help you.<\/p>\n","protected":false},"excerpt":{"rendered":"
I was on a call with a customer who tends to waste our time going in circles on conference calls. We’d had a guy on our team but I’d transferred him out because he’d made a bunch of mistakes. The customer was complaining about him and I told him we’d transferred the guy. He says, […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[1],"tags":[],"class_list":["post-7560","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/sbl5mn-7560","_links":{"self":[{"href":"https:\/\/juliashih.com\/index.php?rest_route=\/wp\/v2\/posts\/7560","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/juliashih.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/juliashih.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/juliashih.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/juliashih.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=7560"}],"version-history":[{"count":4,"href":"https:\/\/juliashih.com\/index.php?rest_route=\/wp\/v2\/posts\/7560\/revisions"}],"predecessor-version":[{"id":7564,"href":"https:\/\/juliashih.com\/index.php?rest_route=\/wp\/v2\/posts\/7560\/revisions\/7564"}],"wp:attachment":[{"href":"https:\/\/juliashih.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=7560"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/juliashih.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=7560"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/juliashih.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=7560"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}